Question 1

My tracker won't connect anymore, what should I do?

Accepted Answer

First check the battery (blinking green LED = low). Charge for 30 minutes. If the problem persists, do a reset (long press on the button for 10 seconds). Still nothing? Contact support.

Question 2

The app says 'Offline', why?

Accepted Answer

Either the tracker is off, or it's in an area without 4G coverage. In both cases, as soon as the connection is back, the location history will automatically sync.

Question 3

The location seems inaccurate.

Accepted Answer

Make sure you are outdoors in a clear area (massive buildings reduce accuracy). Indoors, the GPS switches to Wi-Fi localization (accuracy 10-50 m).

Question 4

The tracker heats up while charging.

Accepted Answer

This is normal, a slight temperature rise during the first 2 minutes. If it gets unusually hot, unplug it immediately and contact support.