Question 1

How do I activate my tracker?

Accepted Answer

Activation is done in 3 steps from your account area: 1) Enter the 8-letter ID located on the back of your tracker, 2) Choose a subscription, 3) Download the app. The whole process takes less than 5 minutes.

Question 2

Where can I find my tracker's ID?

Accepted Answer

The 8-letter ID is engraved on the back of your Snifzi P01 tracker. It is unique and only used once for activation.

Question 3

How long does it take to activate the tracker?

Accepted Answer

Less than 5 minutes. The SIM is already integrated, just enter the ID, pick a plan, and download the app.

Question 4

How do I attach the tracker to the collar?

Accepted Answer

The included silicone mount fits all collars and harnesses up to 30 mm wide. Simply slide the collar through the silicone loops and clip the tracker in. It's fast and secure.

Question 5

Does my dog have to wear the tracker all the time?

Accepted Answer

To benefit from health tracking and real-time alerts, yes. The tracker weighs only 35 g and is designed to be worn constantly (IP68 waterproof, shockproof, UV-resistant).

Question 6

Can I activate multiple trackers on the same account?

Accepted Answer

Yes, as many as you want. Each tracker has its own ID and its own subscription, but they all appear in the same app under the same account.