Help Center
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Clear answers, no bullshit. A human team responds in under 4 hours, Monday to Saturday.
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Getting started
Activation, initial setup, getting started with the tracker.
ViewThe tracker
Features, waterproofing, battery life, collar attachment.
ViewApp
Live tracking, virtual fences, alerts, family sharing.
ViewSubscription & payment
Pricing plans, renewal, cancellation, billing.
ViewDelivery & returns
Times, carriers, order tracking, product returns.
ViewTroubleshooting
Lost connection, battery issues, common errors, updates.
ViewMy account
Password, personal data, account deletion.
ViewWarranty & support
2-year warranty, breakdown, breakage, tracker replacement.
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